Privacy Policy
Last updated: 25 September 2025
Introduction
Time Capsule Party Hire (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as how you can access, correct, or make a complaint about our handling of your personal information.
By using our services, you agree to this Privacy Policy.
What personal information we collect
We may collect the following types of information when you hire equipment, make an enquiry, or use our website:
- Name and contact details (address, email, phone number)
- Payment details (processed securely through third-party providers – we do not store card details)
- Event details (such as location, date, equipment requested)
- Website usage information (IP address, browser type, cookies, and analytics data)
How we collect your information
We collect personal information directly from you when you:
- Hire equipment or make a booking
- Contact us via phone, email, or our website
- Sign up for updates, promotions, or special offers
- Use our website and allow cookies/analytics
- We may also collect information from third-party providers (such as payment gateways).
Why we collect your information
We collect and use your information to:
- Provide and deliver party hire services
- Manage bookings, payments, and customer support
- Send you updates about your booking or services
- Inform you about promotions, offers, or new equipment (you may opt out at any time)
- Improve our services and website experience
- Comply with legal and regulatory obligations
- Direct marketing
- We may use your contact details to send you marketing communications about our services.
- You can opt out of marketing at any time by clicking “unsubscribe” in our emails or contacting us directly.
Disclosure of personal information
We may share your personal information with:
- Service providers (such as payment processors, IT and website support, delivery contractors)
- Regulatory bodies or law enforcement, if required by law.
- Other parties, if you provide consent
We do not sell your personal information to third parties.
Overseas disclosure
- Some service providers (such as cloud storage or payment processors) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in compliance with the APPs.
Storage and security
- We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of online storage or transmission is completely secure, and we cannot guarantee absolute security.
- Access and correction
- You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. We will respond to your request within a reasonable time.
- To make a request, please contact us using the details below.
Complaints
If you believe we have breached your privacy, please contact us. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
Children’s privacy
We do not knowingly collect personal information from children under 15 without parental or guardian consent. If you believe your child has provided us with information, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact us
If you have any questions, requests, or complaints about this Privacy Policy, you can contact us at:
Time Capsule Party Hire
Bridge Creek VIC 3723
Bailey@timecapsulepartyhire.com.au
0499 997 794